At CLiNiC Petfood, you can always return your order within 14 days. Please enclose the return form so that we can quickly proceed to refund the purchase price. The cost of returning the goods is for your own account. Returns are at the buyer's risk. This means that CLiNiC Petfood is not responsible for damaged or lost returned items. Therefore, always ask for a tracking code at the post office and keep it safe.

During the cooling-off period, you will handle the product and its packaging with care. You will only unpack or use the product to the extent necessary to establish its nature, characteristics and functioning. Is a returned product found to be damaged by causes beyond reviewing its nature, characteristics and operation? Then we may deduct the cost of that depreciation from the return amount or not pay any amount at all.

Refund of purchase price
It takes 14 days for returns to be checked and any refunds to reach your account.

Return address
If you wish to return a product or order, please send it to the address below:

MDI Logistics BV
Attn: CLiNiC Petfood BV returns
Evenboersweg 1
7711 GX Nieuwleusen

Complaints
The staff at CLiNiC Petfood do their utmost to provide you with the best possible service. Nevertheless, just like any other company, things do occasionally go wrong. Should this have happened in your case, please contact us by phone 085 0046 678 or by email info@clinicpetfood.nl.

Warranty
The legal guarantee applies. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. For more information on legal guarantee, please refer to the site www.rijksoverheid.nl.